Please find a selection of Frequently Asked Questions. If you cannot find the answer to your query here then please contact us and we will be happy to assist you.
Your tours are all bespoke. What does that mean for me?
We are happy to arrange as much or as little of your tour as you wish. We can book accommodation, transport and arrange bike hire for you. Alternatively you are welcome to arrange these aspects of your visit yourself. Just let us know your wishes.
Whatever you decide, we will be with you throughout your stay to guide you around the key sites and to explain their significance.
Is it possible to book a tour for just two people?
Absolutely. We arrange trips for couples who want to travel alone as well as tours for much larger groups. Just let us know your wishes and we will work with you to put together an itinerary that meets your requirements.
Where do tours depart from?
If you wish us to arrange transport, tours to Ypres, the Somme and the Western Front will depart from Kings Cross St Pancras. You will travel with your guide by Eurostar to Lille or to Calais Frethun and then on by local trains to the first hotel.
Bike hire is included in the cost of all our holidays. However, should you use wish to bring your own bike you are at liberty to do so provided you make all arrangements for carriage of the bike to and from the continent.
If you want us to arrange transport, tours to Ypres and the Somme start and finish at Dover ferry terminal. You will travel by minibus/car to your final destination. Tours to Normandy start and finish at Portsmouth Ferry Terminal. Again you will meet our minibus/car here and travel to France via Brittany Ferries.
Are the tours advertised on your website the only tours you do?
No. Because all our tours are bespoke we can put together an itinerary to fit in with your requirements. It could be a weekend visit or something much longer. Whatever you are after, please give us a call on 01525 851 277 to discuss and we will do our best to put a package together to suit you.
What is required to participate on a cycling tour?
In order to participate in our tours you need to be able to answer the following positively:
- Can I ride a bike with confidence?
- Can I ride competently?
- For cycling, the cost of bike hire is included in our prices. Bikes are suitable for all riders. A local back up is also available in case of difficulties.
- On all of our cycling trips the one piece of kit we insist upon is a cycling helmet which must be worn at all times when we are cycling.
Is it possible to hire an e-bike?
Yes! E-bikes are a great way to get around for people who have not ridden a bike for a few years. A small battery gives you a boost to get up the hills and enables even the most rusty cyclists to keep up. All of the companies we work with in France and Belgium supply e-bikes for a small additional fee.
How much luggage can I take?
We would suggest one bag and one piece of hand luggage per person. We suggest that your hand luggage becomes your day bag and should be suitable for either cycling or walking and big enough to contain waterproof/camera/snacks. Luggage will be transferred to the next hotel by local taxi where a change of hotel is included in the itinerary.
What sort of accommodation will I be staying in?
If you wish us to book your accommodation we will endeavour to book the best possible wherever we stay. We use generally use 3 and 4 star hotels wherever we can, subject to availability. Examples of hotels we have used include;
- Hotel Ariane, Ypres
- Albion Hotel, Ypres
- Novotel, Ypres
- Mercure Gold Beach, Normandy
- Novotel, Bayeux
- Best Western, Albert (Somme)
- Hotel Ibis, Albert
For group visits we are happy to arrange accommodation in hotels requested by the organiser.
What about meals?
If we book your accommodation it will be on a bed and breakfast basis. There will be opportunities to stop for lunch on each of our tours. Timings of lunch stops will be specified in our daily briefing so that walkers and cyclists can plan ahead. In terms of evening meals, hotels are located in towns where there are plenty of local restaurants to cater for all tastes. We are happy to offer advice.
What happens if I don’t feel up to cycling/walking?
The cycle hire companies we work with will carry luggage from one hotel to another but will also act as a taxi if you don’t wish to carry on. Your guide will be in touch with our driver throughout by mobile phone.
What equipment is essential?
For cyclists a cycle helmet is compulsory and must be worn at all times when cycling. You will also need to ensure that you have a high visibility jacket for bad weather.
For walkers a good pair of walking shoes is essential. Please make sure that you have worn these in before we set off.
For both we strongly advise waterproof clothing and your own first aid kit with any medication that you might need whilst we are away.
We will issue full kit lists specific to both cycling and walking prior to departure.
What about insurance?
Each client must take out an insurance policy that adequately covers all aspects of the trip, including medical repatriation that can be authorised by the tour guide. You can acquire adequate insurance from a number of providers.
Once you have your travel insurance please provide the policy number and a 24 hour contact number for your insurance to Battlefield Journey directly.
Should I do any training before my holiday?
We are not in the business of subjecting customers to a gruelling physical ordeal however, some physical activity on a regular basis 2-3 months before we depart would undoubtedly be of benefit.
Battlefield Journey are members of the Travel Trust Association. What does that mean for me?
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of Battlefield Journey becoming insolvent.
Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the TTA will administer a claim for a refund of money that you have paid to a member for your holiday.
So how is my holiday financially protected?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers' money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.